Return Policy
At Trimukhi.com, customer satisfaction is our top priority. We are committed to providing you with authentic products and excellent service. If you are not fully satisfied with your purchase, our Return Policy ensures a smooth and hassle-free process.
1. Eligibility for Returns
You can return a product if:
- The product is damaged, defective, or not as described upon delivery.
- The product is unused and in its original condition, including packaging, tags, and accessories.
- The return request is made within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or mishandling.
- Items without their original packaging or accessories.
- Customized or personalized products.
- Items marked as "non-returnable" on the product page.
3. Return Process
- Initiate a Return: Contact our customer support team via email or phone within 7 days of receiving the product. Provide your order details and reason for the return.
- Inspection: Once your return request is approved, our team will guide you on how to ship the product back to us. The item will be inspected upon receipt.
- Approval: If the product meets our return criteria, the return will be approved.
4. Refund Policy
- Refunds will be processed to your original payment method or as store credit, depending on your preference.
- Refunds may take 7-10 business days after the return is approved.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchange Policy
- If you prefer, you can exchange the returned product for another item of equal or greater value by paying the price difference.
- Exchanges are subject to product availability.
6. Shipping Costs
- If the return is due to a defect or incorrect product, we will bear the return shipping costs.
- For other reasons, the customer is responsible for the return shipping fees.
7. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
- Email: support@trimukhi.com
- Phone: +880-1717-262277
We value your trust and strive to make your shopping experience at Trimukhi.com as smooth as possible. Thank you for choosing us!
